Talking Tag: How TaskTag Helped Newman Web Solutions Elevate Client Collaboration and Productivity

A Growing Agency with Growing Needs

Newman Web Solutions, a leading Atlanta web design and SEO agency, has been helping small businesses grow for over a decade. Founded by a husband-and-wife team, the agency has built a reputation for delivering innovative, results-driven digital marketing strategies nationwide.

But as the agency grew from a two-person powerhouse into a full-service marketing team, new challenges emerged—particularly in managing client-generated content, images, and videos for social media campaigns. This case study shows how TaskTag’s collaboration and workflow management features helped Newman Web Solutions overcome these obstacles, improve client onboarding, and save time—without sacrificing quality.

Challenges Before TaskTag: The Bottlenecks Slowing Growth

Before TaskTag, Newman Web Solutions faced operational roadblocks that made delivering high-quality marketing campaigns harder than it needed to be. These challenges fell into three key areas:

1. Communication Gaps with Clients

Social media management was a core service offering, but there was a problem: clients rarely sent their own photos or videos.

“We had no option but to use stock photos,” recalls the agency co-owner. “We did our best to find industry-specific ones, but it never truly reflected their brand.”

This disconnect meant the agency’s social posts lacked authenticity, which could impact client engagement and trust.

2. Inefficient Content Collection

Even when clients did send images or project updates, they often arrived in scattered formats—emails, text messages, or third-party file links—making them hard to track and organize.

The result? Valuable media could get buried in inboxes or lost entirely.

3. Lack of Centralized Documentation

The agency already had clear roles for designers, SEO specialists, and support staff, but there was no centralized hub where clients could easily upload files and project updates without friction.

“We’re all about systemizing and automating anything we do more than once,” explains the co-owner. “But before TaskTag, there wasn’t a simple, client-friendly tool for collecting this kind of media.”

Implementing TaskTag in Client Onboarding

Newman Web Solutions found their answer in TaskTag—a flexible, easy-to-use platform designed for managing tasks, media, and communication in one place.

How TaskTag Was Integrated

The agency made TaskTag a permanent step in their client onboarding process:

• Step 1: New clients receive a welcome email explaining the importance of sending real project photos and videos.
• Step 2: The email includes a link to their TaskTag project, along with instructions on how to upload before-and-after shots, progress videos, and service photos.
• Step 3: Clients are encouraged to schedule a brief onboarding call with TaskTag’s support team to ensure they’re comfortable using the platform.

Related Article: How to Set Up a Client Communication Hub with TaskTag

Key Features That Solved Pain Points

• Centralized Media Collection – All photos, videos, and documents go directly into the client’s TaskTag project, organized and accessible to the team.
• User-Friendly Uploads – Clients can upload from mobile or desktop with minimal learning curve.
• Role-Based Access – The agency can control who sees what, ensuring confidentiality and clarity.

“We chose TaskTag over another competitor because of its flexibility and ease of use,” says the co-owner. “It’s simple enough for clients to actually use, but powerful enough to fit into our systems.”

Success Stories with TaskTag

The difference was immediate and measurable:

1. Authentic Social Media Content

Instead of relying on stock images, Newman Web Solutions began receiving real, branded content from clients. This improved authenticity boosted social media engagement and better represented each client’s business.

2. Faster Turnaround Times

With media arriving directly in TaskTag, the team eliminated back-and-forth email chains and reduced the time spent tracking down missing files.

“We’ve saved hours per project simply by having one place for clients to upload everything,” notes the co-owner.

3. Improved Client Experience

Clients appreciated the clarity and ease of the new process. By introducing TaskTag during onboarding, the agency set expectations early and positioned the tool as a collaborative asset—not an extra burden.

Related Article: How InTown Homes Reinvented Field Coordination and Documentation with TaskTag

Outcome: Real Results That Scale

Since implementing TaskTag, Newman Web Solutions has:

• Reduced time spent collecting and organizing client media by over 50%.
• Increased the percentage of clients providing branded project photos for social media.
• Strengthened client relationships by making collaboration more transparent and efficient.

The platform now plays a role in nearly every service the agency offers—from website launches to SEO campaigns—because it streamlines one of the most time-consuming parts of the process: gathering client-provided assets.

Related Article: How ISC Building Materials Transformed with TaskTag

How TaskTag Became a Growth Tool

TaskTag didn’t just solve a media collection problem—it became a foundation for smoother workflows, better content, and stronger client communication at Newman Web Solutions.

“We’re always looking for tools that make us more efficient and help our clients succeed,” says the co-owner. “TaskTag checks both boxes. It’s now a permanent part of how we do business.”

As the agency continues to grow and adapt to changes in technology—especially AI-driven innovations—TaskTag will remain part of their scaling strategy, helping them work on the business instead of getting stuck in the business.

Ready to see how TaskTag can simplify your project management and save you time? Book a free demo today and see it in action.