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Managing everything from project management to field coordination in construction is a tall order...
Since 1972, ISC Building Materials has been a cornerstone of the Texas construction supply industry. Proudly Texan-owned and operated, ISC serves residential and commercial builders across four locations—Dallas/Fort Worth, Houston, San Antonio, and Austin. With a reputation built on dependable service and deep construction knowledge, ISC has grown into a major regional player.
But with scale comes complexity.
Managing materials across multiple job sites, coordinating delivery teams, and maintaining accurate records presented a daily challenge. Communication gaps, misplaced deliveries, and disputes over materials were beginning to slow down progress and erode trust with clients.
That’s when ISC turned to TaskTag. Let’s explore how TaskTag helped ISC streamline communication, reduce delivery disputes, and give their team peace of mind with real-time, photo-based tracking.
TaskTag: A Chat-Based Platform Built for the Field
TaskTag offered ISC a way to take control of their deliveries, documentation, and communication—without adding extra complexity.
Unlike software tools that require heavy onboarding, TaskTag uses a simple, chat-style interface. ISC employees could tag job sites, upload photos, and share notes in real time—no steep learning curve required.
The magic? Hashtags.
Each job or delivery was assigned a tag, making it easy to group all messages, documents, and photos by project. No more digging through texts or email chains. Whether it was a material drop in Houston or a punchlist note in Austin, the data was always one tap away.
Real-Time Photo Documentation
Photos became ISC’s best defense—and best proof. Delivery teams could snap pictures at drop-off, tagging them with the location, time, and job details. These images stayed attached to each job and could be reviewed by supervisors, clients, and drivers.
That visual history removed doubt.
Builders could no longer claim materials weren’t delivered, and ISC had a record of where, when, and how the job was done.
Open Access Without Extra Cost
One of the most useful features for ISC was TaskTag’s contributor model. Core users at ISC paid for seats, but subcontractors, clients, and vendors could be added to projects for free.
This flexibility allowed the entire chain—from delivery drivers to site supervisors—to collaborate in one space without ballooning software costs.
A Success Story with TaskTag
The real power of TaskTag showed itself in everyday wins.
1. Dispute Resolved in Seconds
On a recent delivery in San Antonio, a builder claimed a pallet of siding was never dropped off. Before, this would have required calls, checking with drivers, and possibly issuing a refund or re-delivery.
With TaskTag, the delivery team simply pulled up the tagged photo of the siding on-site. It was timestamped, geotagged, and clearly visible next to the job trailer.
Dispute closed—reputation intact.
2. Saving Hours on Project Coordination
Field supervisors could now check delivery status and job progress without calling or driving to each site. Using TaskTag’s chat-based updates and visual timeline, they could see exactly what had been done and where.
Time saved: several hours per week, per supervisor.
3. Confidence and Accountability
Thanks to photo documentation, ISC now had a reliable system for holding teams accountable—without micromanaging. Drivers took pride in uploading accurate job updates, and supervisors had confidence that their instructions were followed.
Since rolling out TaskTag, ISC has gained more control over the chaos of daily operations. Miscommunications have dropped, documentation is centralized and searchable, and delivery issues are resolved in minutes—not days.
Even better? The platform is growing with them.
ISC’s team is now exploring deeper integrations—like syncing calendars and using TaskTag’s timesheet feature to track labor more accurately.
Key benefits realized of using TaskTag
✅ Reduced material disputes and delivery callbacks
✅ Stronger accountability across teams
✅ Faster project coordination with fewer calls and texts
✅ Peace of mind backed by real-time photo evidence
More Control, Less Chaos: A Smarter Way to Work
For a company like ISC Building Materials—operating across four major cities and hundreds of active job sites—TaskTag wasn’t just another software app. It became a new way to work.
By simplifying communication, enhancing transparency, and giving the team tools they actually use, TaskTag helped ISC protect its reputation and improve job site efficiency. Ready to see how TaskTag can simplify your job site and save you time? Book a free demo today and see it in action.
